Refund policy

At Gamta Organic Incense, we take great care in packing and delivering our products to ensure they reach you in perfect condition. Due to the nature of our products, please read our policy carefully before making a purchase.

❌ No Return / No Refund Policy

All our products are non-returnable and non-refundable once sold.
This includes incense sticks, dhoop, sambrani cups, camphor, and all fragrance-based products.

We do not accept returns or refunds for:

  • Change of mind

  • Personal preference regarding fragrance

  • Incorrect order placed by the customer

  • Delays caused by courier partners

✅ Damaged Product Exception

Refund or replacement will be considered only if the product is received in a damaged condition.

To be eligible:

  • The damage must be reported within 24 hours of delivery

  • Clear photo and/or video proof of:

    • The damaged product

    • Outer packaging

    • Inner packaging

  • The unboxing video is highly recommended for faster resolution

📩 Please share the proof via:

  • Email / WhatsApp mentioned on our website

  • Along with your Order ID

🔄 Resolution Process

Once we receive and verify the proof:

  • We will arrange a replacement, or

  • Issue a refund (at our discretion)

  • Resolution will be completed within 7–10 working days

🚫 Requests That Will Not Be Accepted

  • Claims raised after 24 hours of delivery

  • Damages without valid photo/video proof

  • Products already used or partially consumed

📌 Final Decision

All refund or replacement requests are subject to inspection and approval by Gamta Organic Incense. Our decision will be final and binding.